C/ Sánchez # 260, Ciudad Colonial + 1 (809) 375 - 3959

From what age are children accepted in the house?

At Casa Sánchez Boutique Hotel we do not accept reservations for young children: to stay, your child must be over 16 years old. If you booked a room and did not know about this requirement, please contact us, as we have other properties for the lodging of families with children.

Can I smoke? Do you have rooms where you cannot smoke?

Smoking is not allowed by regulations in any of the rooms. We have designated places in the house for you to smoke if you wish.

Can I bring friends to my room? What is your visitor policy?

Visitors can come to the house before ten o'clock at night but cannot enter the guest rooms. We do not allow guests to bring a visit to spend the night at the hotel for security reasons. We need the names of all the people who are going to be in the room when you check-in, so if someone will come to the room later you just have to let us know and give us their name.

Do you have wifi?

Yes, we have high speed fiber optic Wifi internet in all facilities of the house, including the rooms.

How safe is the colonial city?

The Colonial City is likely to be the safest area in the Dominican Republic. There is a lot of police presence (CESTUR) and you may be as safe as if you were walking through the center of a European or North American city. But nowhere in the world is 100% safe and that's why we advise you to leave your expensive jewelry at home and only carry what is necessary. El Conde Street, the main road, is quiet 24 hours a day and it is only a few steps away from the hotel. From this street you will find all the best tourist attractions, bars and restaurants.

How do I get from the airport to the hotel? Is there a bus?

Taxi drivers in the Dominican Republic are part of a powerful union that has done its best to make the only easy way out of the airport a private taxi or vehicle. From Las Américas airport (SDQ) in Santo Domingo there is no public transport. The only way to leave the airport is by taxi or private vehicle. We recommend that you book our transportation service as it is cheaper and safer than to come with an unknown driver. In addition, many airport drivers get easily lost in the Colonial City.

Where can I park my car?

When you arrive you can park your car on the street outside the hotel, there are no restrictions. We have parking but space is limited so you will have to reserve a space before arriving. If our parking lot is full there is another public parking lot near the house to which we can direct you.


Our staff at Casa Sánchez Boutique Hotel will be happy to guide you if you want to rent a vehicle. In Santo Domingo you will find all the best known rental companies.

At what time is the check-in and the check-out? What if i arrive early or late in the afternoon?

Check-In is from three in the afternoon and Check-Out is at noon. If you need an early Check-In or late Check-Out it won't be a problem. We offer a Check-In service from ten in the morning, you can take advantage of breakfast if you arrive early with this service: it costs US$35, plus taxes. We also offer late Check-Out until five in the afternoon for the same price.


You can leave your luggage at no additional cost before or after your Check-In or Check Out.

Where can I eat in the afternoon?

The Colonial City has a large number of restaurants, from sidewalk cafes to restaurants with gourmet, international class and everything they cover. The food in Dominican restaurants has very reasonable prices. We include some information about the restaurants in the Colonial City here, we also provide a guide in all the rooms.

Can I cook in the hotel?

Our suites with terraces have a kitchen, so if you want to cook take advantage of this and reserve one of them. The kitchens are fully equipped with plates, cups, glasses, pots, pans and cutlery. See the details of the Mirabal Sisters Suite and British Suite for more information.

What is the voltage of the electricity supply in the DR? What kind of plugs are used?

The electricity system in the Dominican Republic is the same as in the US (types A and B), the voltage is 110v and the plugs are the same type used in the US, with two and three pins.

Do you have hair dryers?

Yes, we have hair dryers in all rooms and in all Suites.

How can I check availability and rates to make a reservation?

Simply fill in the dates in the box on the left and our availability will be shown on the following screen. This is connected to the reception system at the hotel, so it is completely updated. Then complete the form with the room you need and the number of people and the rate will be calculated automatically. To make your reservation, simply fill in your personal information and press Book now.

Do I have to pay now?

No. The system will ask for a credit card. Our staff cannot see the details of the card you enter, and the card will not be charged unless you don't cancel before 24 hours before check-in or no-show. Our reservation system will preauthorize (but will NOT charge) your card for the total value of your stay.

The total cost of your room is paid upon arrival. You can pay in cash using US dollars, euros or Dominican pesos, and we accept Visa and Mastercard credit and debit cards (NOT American Express).

What happens if i want to pay in advance?

Of course, if you wish to make your payment in advance it is a very good idea, since it can be difficult to charge foreign cards here in the Dominican Republic.

Simply contact us and the accounting department will charge your card before your arrival.

What is the cancellation policy?

If you cancel at least 24 hours before check-in, there is no penalty. If you cancel later, we will charge the total cost of your stay (not just the first night). We will also charge the total cost of your stay if you leave earlier than scheduled.

If you have booked a non-refundable rate, we will charge you the full cost of your stay in case you cancel it.